I needed to renew my passport, it was due to expire in less than six months’ time and some countries won’t let you in if you had less than six months left on the passport.
I figured it would be easier to get it done and over with if I use a fast-track service (at a premium, mind you) at a passport office in the UK, rather than going to the hassle of finding an embassy in Amsterdam, filling out forms, and finding contacts and wait for it to arrive in the post in my flat in Holland as it had to be signed for.
Or so I thought.
I enquired if it was possible to get a new passport done on the same day and fly out to Amsterdam that evening and they said yes if I used the fast-track service. So I booked it for 8.30am, and needless to say, I was late, more jams on the A1 – it seems there’s always a jam on the A1 whenever I needed to be somewhere at a specific time.
Passport office: “Oh no, it’s damaged”
*pointing to a wee frayed corner*
Me: “Damaged? What? It’s fine, I got through customs on that on Friday night”
Passport office: “It’s damaged. I can’t fast-track this. You need to post it and you get a new one within 4 weeks”.
Me: “4 weeks!? I need to be in Holland tonight, it’s where I live and work”
Passport office: “Oh, we’ll do a special circumstances issue – we need a counter signature now for your photo, and a fax from your employer saying why they need you in Holland, where you live/work in Holland, when you will be in Holland, and the implications if you do not turn up.”
Well, my Dutch phone was locked and required a PUK code, so I couldn’t get hold of my employer’s contact numbers.
I didn’t know anyone in the Durham area (where the passport office is) off the top of my head who knew me for 2 years.
Me: “Can I email my employer from here?”
Passport office: “No, but there is a library and you can use them”
So, emailed my manager, who sent a fax and rang my mother’s mobile to confirm this. Meanwhile, my brother told me that his father-in-law lives in Durham, and I’d completely forgotton about him. So off we went, got him to fill in the paperwork, signed it and so on.
Passport office: “Right, what is the fax number of the person who counter-signed your photo? We need to ask him a couple of questions.”
Me: “It’s just a private individual, you never asked that the person would need access to a fax machine”.
Passport office: “Ok, I’ll ring him and tell him to go to a library to fax some details over”
It turned out, that the guy is coming into the office, rather than going to a library, and he filled in a form to say it was him that counter-signed it, and that it was I, who filled in the passport application form. That was all.
Passport office: “The next stage will take up to 4 hours, as we process it through 3 other people”.
Me: “I need to be at the airport in 4 hours, can you ask them to hurry up please?”
Passport office: “I’ll do my best.”
Me: “Can I leave and go home to collect my gear and come back later?”
Passport office: “Yes, we have your mobile number should we have any problems”
So, back to Northumberland, picked up my gear and drove back down to Durham again. By this point, I’ve driven 170 miles in my car today.
Passport office: “Unfortunately, we cannot give you a new passport today”
It turned out that my employer wasn’t forceful enough in what the consequences are – the key wording that could have decided the issue was “MAY”. If my employer used the word “WILL”, then I would have got my passport. So that what I was told until this:
Passport office: “Even if we got the fax now with the correct wording, it’s too late in the day now. Despite this, we still could not issue you a new passport, and would take a week before getting a new one”
Me: “But I could be sacked from the new job, my company would loose their contract if my project gets delayed”
Passport office: “That is not our problem, we only check documents and issue passports”
Me: “Why couldn’t have you told me this first thing this morning?”
No answer.
Me: “So what can I do now? Can I go back to Holland tonight?”
Passport office: “You could get stopped at the airport for having a damaged passport. I can’t advise you to go.”
Me: “What are my options? I need to go to Holland tonight for work, then I’m going to start work in Africa in a few weeks”
Passport office: “I don’t think you’d get into Africa on that passport, they will see it is damaged”.
Me: “So, I’m stuck basically?”
Passport office: “You could try the Consulate in Amsterdam if you do fly over and ask them to urgently process it there.”
Me: “Ok, can I take my forms and photos please?”
Passport office: “No, because the Consulate use a different application form and we need the photo with the countersignature on it for ourselves.”
Me: “Right, but I don’t know anyone in Holland who has known me for two years”
Passport office: “That’s a problem”
I flew out to Holland that night without any problems with passport control or check-in on my “damaged” passport.
Of course, they made it worse by running their fingers into it so it’s more damaged than it ever was.
Don’t you just love red tape? Answers to my problem on a postcard please.