Went back to Durham UK Passport Agency on Monday gone…
…2hrs late – 1pm instead of 11am.
Traffic was fine, car was fine, etc etc. My brain wasn’t. I forgot my passport after travelling about 25 miles – so we turned back to pick it up again, back and forth through the choking Tyne Tunnel fumes numerous times (webcam below).
Arrived there, and this time a pleasantly younger-ish lady served me, she was very good, one of those who is actually good at customer relations. When asked to repeat what she said, she changes her words to make herself understood which to me is a sign of an excellent communicator. Explained the fiasco of the last time I was here, and asked if this can be processed as quickly as possible.
She told me as it is 1pm, it would not be ready till next Wednesday, instead of Tuesday as 12pm was the deadline. Nevermind, I’m not too much in a rush, one day doesn’t matter.
You can imagine my surprise to see my shiny new biometric passport arrived this morning! Took them only two days to do it instead of a week. I’m impressed.
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