Bloody banks (again)

I went into my local branches where I hold a credit account at each of them. I wanted to close both now that I’ve paid off MOST of the outstanding bills on them and I don’t really want to have any temptations in the future.

It seems the only way I could cancel a credit card is by telephone which I can’t do cos I’m deaf, or in writing to “the head office”. And as haven’t paid all of it off, I needed to instruct them to debit my current account to fully close it.

I pleaded with both staff counters, adding a white lie that I’m going to work abroad for 6 months starting from next week, and by the time the letters go back and forth to confirm that I want to pay it from my current account, I’d be long gone somwhere in Africa and of course, too late for me.

And they say customer services are improving all the time. My bloody arse it is! It’s just another eroding of the high street by centralising services which will affect the disabled and the eldery most of all – a very sizeable population running into at least 15 million in the UK.