A long day, Annoyances by Kyle @ 4:52 am
Deja vu?
No, I’m having more communication-related problems with my bank again even though I switched banks. To be fair, it is a non-standard account with a small
team responsible for it. However, I’d have thought by having a small team responsible for my account type, I’d have more luck with them knowing me and be prepared to be more flexible.
Oh boy, how wrong I was! I needed to do something regarding the account, and this was back in early July this year. To date, it’s not resolved despite going into three different branches in London and a branch up near my hometown. Argh!
I will post more once the issue has been rectified cos it’s a bit sensitive at the moment.
Comments
My local bank has an BSL staff working there… very helpful when I wanted to talk to someone.
Does your bank have one?
Hope you wll resolve the issue soon!
I don’t know Tony, as I don’t use BSL myself. I would assume there’s none, but assumptions are known to be the mother—- of all cock ups!
My local branch in Northumberland are very friendly, and will help me do telephoning relating to banking issues without looking fed up or being patronising – but it is a small country bank and we know-each-other type of arrangement.
Most of my problems stems from centralisation or remote locations, where there’s no physical access to the service and restricts your choice of communications if you want a speedy response.
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